Terms And Conditions

You understand and agree that the owners of shopTechWiz.com shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Return policy

Customer may return the product purchased within Fourteen (14) days of delivery of the order. Products with Manufacturer Warranties that exceed thirty (30) days may be returned directly to the manufacturer according to their instructions. Customer may request a replacement for any issue. Shipping costs are non refundable unless the item was not in working condition.

Items with manufacturer's defects:

Please return the defective product and we will promptly ship you a replacement. Items returned as defective that are found to not be defective will incur a 20% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization. All of the defective cellular phones must be returned to us.

How to return an item:

Before any returns may be admitted you must receive a Return Merchandise Authorization (RMA) number. You may either contact customer service at (646) 299-1071 with your order number or email us your full name and order number. Please, allow 24-48 hours to respond to your email.

When you return the item please include a copy of your invoice or order confirmation email, and provide a return reason.  Write your RMA number legibly on the package.

Returns must be in like new condition.

Returns will not be accepted without all of the original packaging, manuals and accessories.

Refunds will not be issued if a return is made without an RMA number.

*** Please note that all returns that will be shipped without a valid RMA number will be refused and package will go back to the sender.

We recommend returns be made via UPS insured freight only.

We accept no responsibility for loss or damage items in return transit.

Please, allow up to 5 business days to process your returns.